My view not ticking
1. Check if Real-Time is correctly working. If so, “Mkt Data Error!” should not appear at the bottom of your...
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Common Questions Trouble-Shooting
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Error Dialog: Report cannot be loaded
1. Confirm that your Internet connection is working fine and Spark has no connection errors (no error in the bottom... -
One or more views come up empty
It could be due to several distinct reasons. 1. If the report is a Historical report driven by dates, ensure... -
When editing/adding a column formula I get a dialog that says the formula is incorrect
1. Click on add/edit columns. 2. Editing Report Data appears. 3. Name and add the column with the new formula.... -
Where is my tool bar for expanding/collapsing, and other grid functions
1. The tool bar does not appear, it is empty. 2. Click on Design. 3. Then the tool bar with... -
I cannot see a column in column chooser
1. Assure this column exists by clicking on Add/edit columns. 2. Try to find the column you are looking for,... -
How do I change sort orders for groups/aggregation levels
See: Report interaction, aggregation/data pivot. -
When I log in, I am forced to “work-offline”
If you face the issue above, you can still entering off-line and operating in Spark. But if the reports are... -
How do I share/send a report?
1. Go to Configuration tab and click on Data Sources. 2. Go to ‘Send To’ under ‘Send’. Click on ‘New... -
Is it possible to “lock” a report so that it cannot be accidentally changed by a user?
1. Spark supports the User Role concept. 2. The types of user roles that are currently existing are supported. 3.... -
“Spark experience a problem and needs to restart”. What should I do?
1. Check your internet connection and your RAM and CPU consumption from Task Manager within your Windows version. 2. Restart... -
Can I have a report open on startup?
Yes, you can decide which reports to open or not open on startup! Steps to set Report open on Spark... -
How to stop Security Prices from updating automatically
1. Open OMS tab and click on Open Maintenance. By default, Open Maintenance will directly open the entity we need:... -
I cannot see an account in Position/Transaction history report
Summary: Position history and Transaction history are both historical reports based on dates. Please make sure that the dates are... -
Is my USER FIX connection up and running?
You will notice your User FIX connection is down when the FIX button is disabled: If, on the other side,...
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